In our service hub at Nanosurf headquarters in Liestal, Switzerland, we perform any kind of support work requiring specialized equipment, and provide general assistance to our global support network.
Service and Support
Welcome to the support section dedicated to advancing your research with Nanosurf’s cutting-edge atomic force microscope solutions. We understand the critical nature of your scientific endeavors and are committed to providing robust support to ensure your success in exploring the nanoscale world.
Step-by-Step Setup Guide for Customers (PDF)
Access Customer Service Portal
Comprehensive Support Services
Our team of highly skilled service scientists is here to assist you every step of the way, ensuring seamless operation and optimal performance of your AFM system. From installation and setup to ongoing maintenance and troubleshooting, we offer a comprehensive suite of support services tailored to meet your specific needs.
Guidance for Optimal Performance
Technical Documentation: Benefit from our meticulously curated technical documentation, including Nanosurf instrument manuals, specifications, and technical notes, providing you with the knowledge to harness the full capabilities of your AFM system.
Advanced Troubleshooting: Rely on our experienced team of Nanosurf experts to address intricate technical challenges promptly and effectively, minimizing downtime and maximizing the productivity of your experiments.
Customized Application Support: Receive personalized guidance in experimental design, parameter optimization, and data analysis techniques from Nanosurf specialists, empowering you to achieve meaningful results in your research pursuits.
Rapid Response and Repairs
24-Hour Response Time: Count on the Nanosurf support team to respond promptly to your inquiries and service requests, ensuring that you receive assistance when you need it most.
Fast Turnaround Times for Repairs: Experience minimal disruption to your research with Nanosurf’s fast turnaround times for instrument repairs. Our dedicated service technicians work diligently to swiftly address any issues and return your AFM system to optimal working condition.
Global Service and Support Hubs
USA
Located in Woburn, MA, our service hub in the United States offers local support and assistance to researchers across the country.
China
Our service center in Shanghai caters to the needs of our customers in China, providing prompt and reliable service and support.
Germany
Situated in Langen, our German service center ensures efficient and effective support for our customers in Germany and neighboring countries.
Additional Support Enhancements
Remote Support Options: Access immediate assistance regardless of geographical location through Nanosurf’s remote support options, including virtual troubleshooting sessions and remote diagnostics.
Specialized Support for Industry: Explore specialized support services tailored to specific industries or applications, such as materials science, life sciences, or semiconductor research.
Empowering Your Scientific Endeavors
Thank you for putting your trust in Nanosurf to be a partner in your scientific pursuits. We are dedicated to empowering your journey of discovery with unwavering support and technical expertise, ensuring that you can push the boundaries of scientific exploration with confidence and success.