Applications, Service and Support Team
Nanosurf has always been known for excellent customer support. From technical troubleshooting and training to applications support, we strive to make your SPM experience a success. Our application scientists are expert AFM users with many years of imaging and spectroscopy experience with a variety of AFMs. If you need a new AFM, our team can help you choose the instrument that best suits your needs.
How does Nanosurf's customer service stand out?
- Direct connection with a human member of staff (not a robot), during business hours.
- Reply to support requests by email usually within 1 business day.
- Repairs are taken care of within 2 weeks of confirmation.
- All support staff are experts in AFM and have advanced science degrees.
Nanosurf's customer support vision
- Helping our customers achieve their research goals by providing advice and user training.
- Provide a personalized experience with the availability of customized solutions to suit your application.
- Nanosurf believes that true service begins in the sales process by helping choose the correct instrument for the application and requirements.